Warranty & Support

Warranty & Support

All products sold on GoLaifen are genuine and covered by the manufacturer warranty stated on the product page.

How to make a warranty claim

1. Email ecomsprings@gmail.com with your order number, the product and a short description of the problem.
2. Attach clear photos or a short video showing the issue, and the product's serial number if present.
3. We'll guide you through the next steps. Approved claims are resolved by repair or replacement after inspection.

What the warranty doesn't cover

• Physical or water damage (unless the product is rated for it), misuse or unauthorised repair.
• Normal wear of consumables such as blades, brush heads and batteries ageing over time.
• Products whose serial number has been removed or altered.

Damaged or wrong item on arrival?

That's handled separately: please email us within 48 hours of delivery with your unboxing video. See our Refund Policy.

Contact support

Email ecomsprings@gmail.com · +91 89 2954 4790 (Mon–Sat, 10am–6pm IST).