Shipping Policy

Last updated: 28 September 2026

1. Where we ship

We ship to serviceable PIN codes across India. If your PIN code isn't serviceable, we will let you know and cancel the order with a full refund.

2. Dispatch and delivery times

  • Orders are dispatched within 1–2 business days of payment confirmation (cash-on-delivery orders may be confirmed by phone or SMS first).
  • Delivery usually takes 3–7 business days after dispatch, depending on your location.
  • Delivery timelines are estimates. Delays caused by couriers, weather, strikes, public holidays or other events outside our control are not grounds for cancellation after dispatch, but we will help you follow up with the courier.

3. Shipping charges

Any shipping charge is shown at checkout before you pay. Cash-on-delivery availability and any COD fee are also shown at checkout.

4. Tracking

You'll receive a tracking link by email/SMS once your order is dispatched.

5. Correct address and phone number

Please make sure your address, PIN code and phone number are complete and correct. If a shipment is returned to us because of an incorrect address, an unreachable phone number, or repeated failed delivery attempts, re-shipping charges will apply. For prepaid orders, if you choose not to have it re-shipped, we refund the order value minus the forward and return shipping costs.

6. At delivery: check the package

  • Do not accept a package that is visibly opened, tampered with or badly damaged. Refuse it or record the issue with the courier, and contact us the same day.
  • Please record a continuous unboxing video starting from the sealed package with the shipping label visible. We need it to verify any claim for damaged, missing or wrong items (see our Refund Policy).
  • Once a package is delivered to the address provided and signed for or confirmed by OTP, it is treated as delivered in good outer condition.

7. Cash on delivery

Cash-on-delivery orders that are refused at the door without a valid reason cost us two-way shipping. We may disable cash on delivery for customers, phone numbers or addresses with refused COD deliveries.

8. Contact

Questions about a shipment: ecomsprings@gmail.com · +91 89 2954 4790 (Mon–Sat, 10am–6pm IST).