Returns & Refund Policy

Last updated: 28 September 2026

We check every order before it leaves our warehouse. This policy explains when an order can be returned, replaced or refunded, and what we need from you to process a claim quickly and fairly.

1. Report problems within 48 hours, with an unboxing video

If your order arrives damaged, defective, with missing items, or as the wrong product, email us at ecomsprings@gmail.com within 48 hours of delivery with:

  • Your order number;
  • A clear, continuous, unedited unboxing video that starts with the sealed package and its shipping label visible and shows the package being opened and the product inspected;
  • Photos of the product, the outer box and the product's serial number / batch code (where present).

Without an unboxing video that meets these requirements, we cannot accept claims for missing items, wrong items or physical damage in transit, because we have no way to verify them. Claims raised after 48 hours are handled under the manufacturer warranty (section 4), not as a return or refund.

If the outer package looks tampered with or badly damaged at delivery, please refuse the delivery or note it with the courier, and tell us the same day.

2. Personal-care products (hygiene)

Shavers, trimmers, electric toothbrushes, brush heads, blades and other personal-care devices cannot be returned once the seal is broken or the product has been used, for hygiene reasons. This does not affect your rights if the product is damaged, defective or wrong (section 1) or covered by warranty (section 4).

3. Change of mind

If you change your mind, you can request a return within 7 days of delivery, only if:

  • The product is unused and unopened, with the original factory seal intact;
  • All accessories, manuals, free gifts and the original packaging are included;
  • The product is not a personal-care item that has been opened (section 2).

For change-of-mind returns, return shipping is paid by you, and the original shipping charge (if any) is not refundable.

4. Warranty

Products are covered by the manufacturer warranty stated on the product page. Warranty claims are resolved by repair or replacement after inspection, not by refund. The warranty does not cover physical damage, water damage (unless the product is rated for it), misuse, unauthorised repair, normal wear of consumables (blades, brush heads, batteries degrading with age) or products whose serial number has been removed or altered.

5. Inspection before any refund or replacement

Every returned product is inspected when it reaches us. We record serial numbers of products at dispatch. A return will be rejected and sent back to you at your cost if:

  • The serial number does not match the one we dispatched to you, or the product is not the one we sold you;
  • The product is used, damaged, dirty, or has parts or accessories missing (except where that was the reported problem and it is supported by your unboxing video);
  • The seal is broken on a change-of-mind return.

Please pack returns securely. We are not responsible for damage caused by poor packing on the way back to us.

6. How refunds are paid

  • Approved refunds are issued within 5–7 business days after the returned product passes inspection.
  • Prepaid orders are refunded to the original payment method only. Your bank or card issuer may take additional time to show the credit.
  • Cash-on-delivery orders are refunded by bank transfer or UPI to an account in the name of the person who placed the order.
  • Where we offer a replacement for a damaged or defective item and stock is available, we may replace the item instead of refunding it.

7. Cancellations

You can cancel free of charge before the order is dispatched. Once dispatched, the order can't be cancelled. Refusing delivery of a dispatched order without a valid reason (section 1) is treated as a change-of-mind return. The forward and return shipping costs are deducted from any refund, and we may disable cash on delivery for future orders.

8. Misuse of this policy

To keep prices fair for everyone, we may decline orders from, limit returns for, or disable cash on delivery for accounts, phone numbers or addresses with a pattern of excessive returns, refused deliveries, false damage claims or payment disputes. Where a payment dispute or chargeback is raised for an order that was delivered as described, we will share delivery proof and order records with the bank or payment provider.

9. Contact and grievances

Email ecomsprings@gmail.com or call +91 89 2954 4790 (Mon–Sat, 10am–6pm IST).
Grievance Officer: GoLaifen Customer Care, ecomsprings@gmail.com, +91 89 2954 4790. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Nothing in this policy limits your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.